STORE POLICY
CUSTOMER CARE
Caroline Mosyemi will always be professional and courteous when interacting with our customers.
Your business and goodwill is vital for our continued existence and if you are shopping with us, then you understand that we are not merely attempting to sell you a garment, but are attempting to give you cause to observe “chic” and “fresh” as not merely being the superficial surface aesthetics of what you wear, but the values and long term goals behind it.
We will promptly answer all customer inquiries and requests. We will keep our customers informed of any changes or updates that may affect them and we will take the time to observe and understand our customers' needs and expectations.
PRIVACY & SAFETY
Privacy Policy
This Privacy Policy explains how, when and why Caroline Mosyemi / Caroline Mosyemi UP (www.carolinemosyemi.com) might collect personal information and / or data about people who visit our website, how we use that infomation and under what if any specific conditions may require us to disclose it to others. We will also outline how your information is kept secure until ultimately being responsibly deleted.
By using our website, you agree to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to admin@carolinemosyemi.com or calling us on (+44) 07446 229 187.
Who are we?
Registered office: Caroline Mosyemi ltd, 151 Rochfords, Coffee Hall, MK, Buckinghamshire MK65DN. Company registered in England & Wales No. -Being Processed-. VAT registration No. -Being Processed-.
What information is collected?
Given our current omission of using a customer login, we will only be able to capture the name, contact and logistical information from those individuals actually purchasing products directly from this site. Casual visitors will merely be reduced to an IP address and nothing more. Following a successful customer transaction, temporarily retained personal information, may amount to your name, address, email address, IP address, and information regarding what pages are accessed and when and what type of browser/device you used.
By way of an example, a delivery address would be required for a successful transaction of physical goods/items and withholding or falsifying such information may result in a cancelled transaction or lost items.
If you purchase item/items from www.carolinemosyemi.com, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Some additional services may require you to provide us with your personal information via email or telephone. For example, you may have a follow up query on a piece, or a general question about the Caroline Mosyemi / Caroline Mosyemi Up brand, or our participation in forthcoming international fashion events. In these instances a name/email address will be needed in order for us to best service your enquiry, but regardless of what is proffered, any irrelevant intel we might ascertain, will be deleted promptly within respectable time frames.
How is your information used?
We may use your information to:
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Improve our products, services, website and communications
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Process payments
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Send communications you have requested and that may be of interest to you, such as order updates and email communications
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Notify you of changes to our services
We will only hold your personal information on our systems for as long as is necessary (for the relevant activity) and in line with all current UK and EU legal requirements. All such personal data as to be pertinent in identifying you will be promptly and fully deleted.
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WHOLESALE INQUIRIES
Despite not currently being setup for this particular sales channel, please get in touch with us should you wish to discuss potential opportunities that still fall within the guidelines of ethical, sustainable & recyclable fashion.
At the moment Caroline Mosyemi accepts that our operation and existence is made possible in part by the scarcity and exclusivity of our wares. That said, Caroline Mosyemi Up (our up-cycling brand), wishes to grow its audience to a point that our contribution to fashion and indeed the environment is discernible and this might only be achieved with broader market penetration.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
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